Employee Assistance Program (EAP)

Lyon County Employees may contact the Horizon Health Employee Assistance Program by calling:

1-800-284-1819 or by visiting their website at MyLifeValues and logging in using username: poolpact and password: eap

EAP Benefits
Welcome to your Employee Assistance Program (services provided through Horizon Health EAP)! We are glad you are taking the time to visit this site. Your EAP provides comprehensive and effective on-line, telephonic and face-to-face services for you, your household members, and anyone covered under your health insurance benefits.
Horizon Online Services
On this site, you will find a rich variety of resources, information and tools for everyday living. Simply click on the categories above to access resources and information.
Telephonic and Face-to-Face Services
In addition to these web-based services, your EAP provides responsive, caring and effective telephonic and face-to-face counseling to help balance your personal and professional life. EAP counseling services are provided in a counselor's private office or telephonically, depending upon your preference. Some of the areas the EAP can help with include:
  • Personal balance
  • Emotional wellness
  • Marital/relationship issues
  • Family issues
  • Communication skills
  • Stress management
  • Alcohol and drug issues
  • Work-related issues
  • Grief issues
  • Financial and legal concerns

What goes on between you and your counselor is strictly confidential. Your employer will not be informed of your participation. Information will only be released with your permission, or as required by law for child or elder abuse, or in a life-threatening situation. Read more about confidentiality.
You are eligible for several sessions per incident. Call us to find out your exact benefits. When you need additional services, Horizon works in conjunction with your mental health benefits through your health plan or provides community resources as needed to ensure that you are able to resolve your particular issue. The EAP is in addition to any mental health benefits you may have through your health plan. All EAP counselors are qualified mental health professionals. If for any reason you do not feel comfortable with your counselor, please let us know that so we can reschedule you with someone else. It is very important to Horizon that you feel comfortable with your counselor.
Cost Free:
This is a prepaid benefit purchased by your employer, so there is no charge when using the EAP service.
The EAP staff is available 24 hours a day, 365 days a year, for counseling, consultation, appointment scheduling, and referrals.
WorkLife Services
With today's hectic lifestyles, many employees don't have the time and /or energy to address their day-to-day concerns and responsibilities. To help you better manage your everyday responsibilities, our WorkLife consultants can research and provide consultation on a variety of WorkLife issues, including but not limited to:
  • Child care centers
  • Sick Child Care Providers
  • Summer Camps
  • Elder care resources
  • Assisted Living Facilities
  • Adult Day Care Programs
  • Pet care
  • Adoption
  • Education
  • Daily living services
  • Fitness Centers
  • Self Improvement Groups

Based on the information provided during the telephonic consultation, a WorkLife consultant researches your WorkLife concern to identify the most appropriate resources for addressing your concern. Referrals also include information regarding available services, fees, checklists and tip sheets are delivered to you via e-mail, fax or priority mail, depending upon your preference. You simply access your WorkLife benefit by calling the toll free telephone number to speak with a WorkLife consultant, or access resources by clicking through this website.
Horizon's WorkLife program receives no financial benefit from the provision of referrals to third parties. All referrals and information provided are unbiased and based upon your identified needs. We do not endorse, guarantee, or promote any service or program.
Legal and Financial Services
Through the legal/financial component of EAP/WorkLife Benefit, you and members of your household have convenient access to qualified legal and financial professionals who can help resolve issues and concerns that may arise in your life. This is a cost-free benefit provided to you by your employer.

Horizon offers the information on this web site for general educational and informational purposes only. This information is not intended as a substitute for advice, treatment, or recommendations from healthcare professionals. It is important to follow the advice of your physician and other health care professionals regarding your individual medical, health and mental health care needs. For a life-threatening emergency, dial 911 or go to your local emergency room.
Algún contenido está disponible en español. Busque la etiqueta "Espanol".

Employees who have any questions or concerns regarding these services should contact the Human Resources Department